Refunds. A claim under UK consumer law may be made subject to the defect being present at the time of purchase. any proposed solutions on the community forums. It may not display this or other websites correctly. Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. Your feedback will help us give millions of people the information they need. thank you. UK Consumer Law and how it works. - Apple Community You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. MichelPM, call only. No AppleCare so was well outside Apple's standard warranty. European law does, however, provide that all goods must have at least a two-year warranty. Most consumer law states the first 6 months ownership. We often link to other websites, but we can't be responsible for their content. Thanks! Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs Today (July 2020) the Macbook Pro no longer turns on. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple Limited Warranty and the optional AppleCare Protection Plan or AppleCare+. They may say the guarantee is no longer valid. 1-800-MY-APPLE, or, Sales and However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Apple are liable for an Apple product under EU consumer law. If you cant find contact details, call the seller or trader and ask for advice. Check when you have to offer refunds and accept returns. A forum where Apple customers help each other with their products. The services will be fit for a particular purpose. Dont include personal or financial information like your National Insurance number or credit card details. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. For goods purchased in Scotland, these rights expire five years from delivery of the goods. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). To help us improve GOV.UK, wed like to know more about your visit today. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). We use cookies to improve your experience of our website. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. EU consumer law 6 year warranty - Apple Community Advice can vary depending on where you live. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Scan this QR code to download the app now. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. You might also be able to register online. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Read more about consumer protection from unfair trading. This is a user to user Apple product technical support community. call This means that we may include adverts from us and third parties based on our knowledge of you. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. The consumer law only applies if there is a manufacturing defect. I have the original purchase receipt Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. Your Hardware Warranty - Apple Its usually easier within the first 6 months. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. Apple contact details are available here. This is because you first have to prove the fault is not down to you. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. Whats in a warranty? LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. How much does it cost to replace an iPhone 8 battery in the uk? A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. In the end we just went to Apple, paid the 280 and got it sorted for the next day. It will take only 2 minutes to fill in. If youre in Northern Ireland, contactConsumerline. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. 2. The TV works when you get home,. This page has been prepared by Apple and its contents are not endorsed by any third party. provided; every potential issue may involve several factors not detailed in the conversations No problems so far. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. To start the conversation again, simply However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Dont worry we wont send you spam or share your email address with anyone. Apple disclaims any and all liability for the acts, Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? You must log in or register to reply here. 51,111. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. We are all just volunteer Apple product users here, from all over the world, just like you. All postings and use of the content on this site are subject to the. How long is the warranty on products in the UK? 1, 2 or 5/6 years captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. You have rejected additional cookies. Looks like no ones replied in a while. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. England and Wales: 6 years from date of deliveryScotland: 5 years from date of delivery, 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products, Up to 3 years from date of purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, Up to 2 years from date of purchase of AppleCare+ for iPad, iPhone, iPod, Apple Watch, HomePod or Apple- and Beats-branded headphones, Up to 3 years from Apple TV purchase date for AppleCare Protection Plan for Apple TV, Call Apple support 1 or visit an Apple Retail Store or Apple-Authorized Service Provider, Call Apple Support 2 or visit an Apple Retail Store or Apple-Authorized Service Provider, Carry-in or mail-in for all devices; express replacement service for Apple TV, Apple Watch, iPad, iPhone (excluding screen-only damage), HomePod, and Apple- and Beats- branded headphones; or onsite service for Mac and Apple-branded display3.