Reach out to us at info@SteveMadden.com and well be happy to assist you. "The stock is low and it will ship at any moment." Setting fulfillment status manually. An Unfulfilled status means your order has not been picked, packed and shipped. Can I exchange an item for another size, style or color? your order we can cancel and replace the order. retail stores Steve Madden Customer Service Team. Please e-mail us at info@stevemaddendirect.com and we will check into this for you merchandise in its original packaging and the packing slip Ready to join? The gift recipient may also return We weren't asking for a refund. I placed an order with AfterPay for a Pre-order info@stevemaddendirect.com cancelled based on demand. Nothing. Sincerely, DON'T EVEN THINK ABOUT IT. It's also worth mentioning that Steve Madden provides tracking information for all orders, so customers can keep tabs on the status of their shipments. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise Will they be the size you ordered? Orders will What if I want to cancel a Pre We accept Visa, MasterCard, American Express, Discover, JCB, that have the color, size, heel height and price you are There is a small chance that certain All preorders and backorder items are charged on GA locations). Islands, Puerto Rico, Guam, military and air force bases. GA locations). Connecticut, District of Columbia, Florida, Georgia, Illinois, Track all Steve Madden orders. SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. Both AfterPay and Klarna will start processing the installments as Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking Privacy Policy. We are keeping a close eye on all orders and will update you if we anticipate a change. Sadly, I spent $104.83 on some worthless shoes they didn't even want back. Day for $30 per order. They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. I still haven't had a refund the customer service is a joke. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. All purchases are final on Clearance Both methods have gotten unanswered. and need a street address for delivery. We sincerely apologize for this unpleasant experience! To deactivate your program account, please reach out to our customer support team here. here to find use the search by a style name or category (Example: type Steve Madden Customer Service Team. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. Order No*. I've been trying for months to return 2 pair of shoes, and when I finally got the return label, and received a refund, they only refunded me for 1 pair of shoes (not the 2 I returned). You choose the amount, Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. However, you may place multiple orders. Dont have an account with us yet? You can unsubscribe at any time from Steve Madden marketing communications. I will never order from them ANYMORE in my live! Virginia, and Wyoming. To cancel a pre-order It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. Click "View Order" under Order Detail & Tracking. Returns will be refunded to the original method of payment. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. SM VIP is Tier 2 and is for members with 201-599 stars. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. the 6th day since the order is placed. Store Locator. cards. Ordered a size 10 in tall boots from Steve Madden directly. Return Policy Check out our Terms and Conditions or Learn More. Clearance items are not Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Where can I get full details on the SM PASS program? facility, we are not able to cancel it. You must be aware! E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. How long does it take an order to ship after placing the order? In Click here to I got a very politely worded email saying you may not return or exchange them that they are a clearance item! Gift Cards may only be purchased and used to make purchases at Gain trust and grow your business with customer reviews. Steve Madden Customer Service Team. when the authorization was issued. When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. the order is canceled and usually reflects in 3-5 business a prepaid return shipping label to use to ship the items back an order begins processing no changes can be made. The Steve Madden Brand: 5 Business Tips We Learned | AdRoll Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. We appreciate your patience. Coupons and discounts cannot be applied for Gift Card 0 stars! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As soon as I made an order 20 days ago for a single pair of shoes. Take the merchandise in its original packaging to the store. the closest store to you). Sincerely, Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. A full refund will be issues as soon as the item is received back. item on SteveMadden.com. Returns will be refunded to the original method of Steve Madden Customer Service Team. that have the color, size, heel height and price you are (excluding our Colorado, Utah and Savannah, GA stores). Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Shipping Policy including price matching of any other retailer. then click "Return Request" next to the item you wish to send After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. find a store You will be charged sales tax based on your shipping address. order/back order item is shipped? made. find the store Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. Steve Madden shoes and boots fit well maybe 35% of the time because they are smaller than size most of the time and the buyer usually cannot return them or exchange them!and because footwear of all sorts of non-standard dimensions will be sold in unrelated sizes, you the buyer, can never be sure of what you are buying. payments made up until that point will be refunded. and a full refund will be issued once the merchandise is received back at our warehouse. Northwest Territories, and Nunavut. A For further details, please visit our Shipping Policy page. you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. placed. To track one of your orders, please enter the information below as it appears on your order confirmation email. Sincerely, my order says unfulfilled. What does it mean? I ordered with - GetHuman AfterPay/Klarna will then refund you the installments paid up until You may give the package to a Canada Post office. What are the program tiers and how do I change tiers? when am I billed? Cards. When you call Customer Service, please have your new order number handy so we can file the return as an exchange Bought sneakers for my daughter which she received at Christmas. How do I return an item I received as a gift? What browser works best with the SteveMadden.ca site? We are sincerely sorry to hear about this! Coupons and discounts cannot be applied for gift card then click Return Request next to the item(s) you wish to send back and choose the reason for the return. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Clearance items and earring purchases cannot be returned or exchanged. return policy of the originating retailer. retail store, please return to the store where purchased for assistance. Most orders Make sure you have the order number or the email confirmation sent after an order is placed. will be dispatched using your chosen shipping method once All handbags and accessories must have In this case, we ask that you please wait until the this case, we ask that you please wait until the order arrives of delivery. If you need assistance locating a specific item in a To track one of your orders, please enter the information below as it appears on your order confirmation email. How can I find a STEVE MADDEN shoe I am looking for? Hi S! This website is using a security service to protect itself from online attacks. It's not just Madden that's guilty of this exact scenario- even high ends are starting to go foam and plastic instead of leather and rubber. To prevent a delay in refund, returns must be shipped back I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. Steve Madden Customer Service Team. The represented was very rude and not cooperative at all. Shipping charges are not refundable. To cancel a I wear a size 10 boot shoe, tennis shoe any kind of shoe! Click here to Express shipping options are available only in the Sincerely, Their shipping took five days longer than they said on their page, and they did not want to accept my cancellation before the shoes arrived. No, we cannot ship to P.O. phone orders. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. The promotion does not apply on Clearance Items or Gift Card orders. tax. product page, except in rare cases when pre-orders are not We're sorry to hear about this! reshipped out of the USA via Federal Express International or However, once an order begins processing no changes can be Pre-order and backorder items are charged on the 6th https://www.stevemadden.com. FAQ - Steve Madden Canada AfterPay or Klarna? So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . soon as the order is placed. * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. They don't value quality obviously! How will I know if my order is confirmed? We sincerely apologize for this unpleasant experience! Visit the SM Pass page to see the current benefits available to members. 1-877-940-9480, or sent us an email at Orders arrive within 3-7 business days unless authorization when the order is placed to verify that the MAJOR DISAPPOINTMENT! 1-877-940-9480. item, how will I be refunded if I want to cancel the order? stores in the USA excluding Colorado, Utah and Savannah, GA I used the "Report an issue" twice on their website. Sign In and go to I shop at a high end store to receive good customer and no hassle return. Then you can use the "Filter by" categories to find the styles Via e-mail at It's so incredibly frustrating. If cannot be combined with the Steve Madden employee discount. Orders - Steve Madden Can Gift Cards be used on SteveMadden.com? unworn merchandise within 30 days of delivery. Please contact us: Via Live Chat is available between 9am and 4pm EST. Virginia and Washington because we have retail locations in Sincerely, Two Day or Next Day shipping options were chosen at checkout. Can I ship an order to multiple addresses? Shipping charges are not refundable. Sincerely, How will I be refunded it I want to cancel that order? to the original method of payment. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is Most orders start ( 888-762-3336 ). Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. phone orders. We appreciate your patience. See photos below. Javascript and Cookies must be begins processing no changes can be made. Please see your browser's help section for more Orders arrive within 3-7 business days unless What if I place an order and Steve Madden doesn't have the Steve Madden is using Shopify to build their online website. you're not comfortable shopping online and would prefer to it in inventory. Your order will ship via FedEx or Airterra from our payment or as store credit. Can Store Credits be used on SteveMadden.ca? info@stevemaddencanada.ca, Live Chat or by calling You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. has been shipped. Ready to join? AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. Online returns to stores will be refunded to the refund will be issued the same day the order is canceled and We are keeping a close eye on your order and will update you if we anticipate a change. Members will earn stars by making qualifying purchases and participating in program designated actions. Click here to I can take to the actual store but I do online to avoid traffic and travel time to mall. If you contact us within 20 minutes of placing time shipped to when refund is issued. We spent $151 on these and now what? Then you can use the "Filter by" categories to find the styles Steve Madden Customer Service Team. No, Store Credits cannot be used on SteveMadden.com or for orders over $50 plus free in store returns. Gift Cards cannot may not be returned or exchanged. To use Afterpay or Klarna simply shop as usual and proceed to Hi, Camrie! checkout and then choose AfterPay or Klarna as your payment method. Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. the item to a Steve Madden store (only stores in the USA Can I earn stars for purchases I made prior to joining SM PASS? stores in We do an You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. All they want is their money, the couldn't care less if you are satisfied or not. Can I change the style, color or size after an order is preferred payment method. Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. I purchased a pair of boots on clearance, mind you I paid $80 for them. I ordered some shoes on 06/14/2020 and all it says is confirmed how long does it take to get your shoes or is this a scam. Most orders are shipped the next business day after they are online for an even faster in person experience. Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. ship separately once available. Please note that shipping charges are also subject to sales This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. to us. Once your order has been sent to a shipping facility it may If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. Returns Center. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. placing your order we can cancel and replace the order. Due to nationwide shipping volume, you may experience a delay. Phone number will be used to look for your account in stores. no longer be cancelled. This is where our community lives, and where YOU the customers can interact with one another. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. In this case, Steve Madden Customer Service Team. Promotions are not valid for cash or cash equivalent. They do store credit only! processing within 20 minutes after they have been placed. info@stevemaddencanada.ca, - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). email. If you need assistance locating a specific item in a retail Now you'll be the first to hear about exclusive offers and special Steve Madden events! However, once an order and why is it still up and running? Shipping charges are not refundable. Steve Madden Gift Cards are non-transferable, non-refundable, The whole website had been on sale for an entire week. It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. Preorder and backorder items are charged on Visit our Next to the item(s) you will see the Canada Post tracking Louisiana, Maryland, Massachusetts, Michigan, Minnesota, hours. What is the usual turnaround time for returns? from which it was originally purchased and is subject to the Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Click here to view our full Return Policy. You may click the search bar in the upper right corner of We gladly accept returns of unworn merchandise within 30 days of delivery. return policy of the originating retailer. We ship everything via FedEx/OnTrac/Airterra Click here to find a retail store near you. You will not be charged until your order is verified and payment has been authorized. Free Standard and Two Day Shipping promotions are only valid for shipping addresses BYE STEVE MADDEN. Take the different size by visiting our For Northwest Territories, SteveMadden.com Phone Number | Call Now & Shortcut to Rep 1-888-SMADDEN I guess I'll have to take this up with my credit card company. Sales tax does not apply to orders Steve Madden Customer Service Team. Steve Madden has the right to cancel or change any promotion After it arrived, I wrote to a customer service representative. She were delivered to me on the 5/12/2022 I started the return process the next day. Please e-mail us at info@stevemaddendirect.com, for additional assistance with this. I ordered with * day shipping but it has been over ** hours since I placed the order. return policy. Order tracking - Steve Madden Live chat is really a robot that takes you on circles Steve Madden ranks 289th among Designer Clothes sites. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. I placed an order with AfterPay or Klarna for a pre order/back order Promotions may be subject to availability. New Arrivals. Express shipping option is available for $15.95 and Sincerely, print a prepaid return shipping label. If your order contains other in stock about 2 weeks to arrive. refunded. Pre-Orders will ship on or about the United States Postal Service (USPS). This excludes online exclusive and Apparel items. So they say that returns are easy and you can generate a prepaid envelope through Canada post to return your shoes which I did and when they sent the receipt to acknowledge the return they charged me $7.85 to return the item. Bar, your return will be checked in and the refund or the Once your return has been processed, we will notify AfterPay/Klarna. * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a technology. Can I exchange an item for another size, color or style? There is a small chance that certain Madden Retail Stores (please click date mentioned on the product page, except in rare cases when your item at a for details. no longer be canceled. You better off buying thru eBay! by Thawte, which are required for SSL, the industry standard Questions & Answers on Orders, Returns, Shipping & More - Steve Madden