If the merchandise in question has been worn, damaged, or is no longer in the original packaging, then you may be out of luck. And there is no NM Store anywhere close. Terrible customer service! Macy's I think it is 6 months. for example, payments done by card will be refunded to the card and cash payments will be refunded with cash. I dont know why you changed your return policy. I was put on hold every time I needed an answer to a simple question. The new policy is that if you purchased the beauty product, then it can only be returned at beauty counter. I live about an hour away from the nearest Neiman Marcus store, so I usually shop online. As per Neiman Marcus return policy, you can also return online purchases to a Neiman Marcus store. Additionally, you can download theNeiman Marcus appand/or enjoy a discount on your first purchase by signing up for the free Neiman Marcus newsletter using the signup box at the bottom of the page. I never plan to shop at Neiman Marcus again. I told the beauty counter lady that this will be the last time I buy any beauty product from Neiman and walked away. Returns 44. Please allow 10 to 14 days for processing of your exchange. Received it back with a note stating a new policy which is BS for I would not have paid postage. You can always return an item to any sales associate, whether you purchased it online or in person. As an Amazon Associate, I earn from qualifying purchases. Can I return a damaged item to Neiman Marcus? I can only shop online as there is no store within 100s of miles from me.sometimes items dont work. if they don't, i'll just shop online from now on, lose means lower sales. NM used to be a great place to shop. To ensure the proper handling of a return for merchandise with a retail value of $5,000 or more, please call 1-800-825-8255 extension 5740, Monday through Friday, 8:00AM to 8:00PM (CST) to arrange a special pick up. Mail Orders. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. Balenciaga. For complete return policy details, please visit www.neimanmarcus.com/globalreturns. The condition is that you have to make your return within 15 days from the date of purchase. Horrible return process!! I order two blouses and they are two small, I thought I would order them larger but it this is the return polcy, I just want to return them and credit my credit card with the prices. It's not worth the frustration. I have been a customer of Neiman Marcus, Coral Gables for over two years and have service each time. They said I cannot return the product since it has been opened. The following rules and restrictions apply: Click here to start your return and print your return slip using the order number. I have contacted our attorney to have this matter litigated. I have also purchased and returned handbags with Ms. Marante,and she has over a year old and used, no one in any store would return it. I noticed there was a crack on the plastic round the metal conductor. Get insights into the Neiman Marcus's design, tech stack, and customer reviews. In other words their argument was to prove that all cosmetics sales are FINAL and not returnable. Neiman Marcus: Yup! . Find your store here. Click hereto start your returnwith your order number within 15 days of the date your purchase was delivered. ShopRunner is a convenient shopping option available on our site that offers its members free 2-day shipping and free return shipping on select items. Would never purchase online from NeimanMarcus again. The Neiman Marcus return policy covers 30 days returns on both in-store and online purchases. DALLAS- November 20, 2020 - Neiman Marcus today announced a partnership with Affirm that will bring a more flexible and transparent alternative to customers shopping for luxury products. Neiman Marcus store purchases may be returned by mail to the store in which they were purchased. I see by the range of remarks, that you are not paying attention to what your customers are saying. Can IReturn a Neiman Marcus Item Without The BoxOr Original Package? Visit this page to get your return slip. It's always worth a shot at taking it to the store to find out, but just be aware that Neiman Marcus reserves the right to decide whether or not an item still qualifies as salable. My skin is sensitive. :), I purchased channel cosmetics from Mrs Jenny Good @ Houston Neiman M. The return policy in Neiman's is very poor for international clients. charge the original form of payment for the new item upon outgoing shipment. Overview. I purchased a Vince shearling leather hooded jacket at the Atlanta Lenox Square store on Dec 3, 2017, on sale for $1186. I requested that they request a signture because where I live I don't consider a secure area.Well I waited for my items to come never came, I call the store ask to speak to the associate she said they had shown that Fedex had delivered them, I asked was their a signature she said no because that was a busy week for the store they had forgotten.Well she called me back to let me know that they were going to replace the make-up, but Loss Prevention had decided that it would be good idea for me to drive in and pickup my make-up, which I said Fine, I just wanted my stuff that I paid for.Now I LIVE IN PALMDALE,Ca.Which is 60 miles one way ,that's the closest store to me.Is this normal policy? went to customer service to make return and was treated like a criminal trying to return stolen merchandise I let the C.S. Shipping is the charge for catalog and internet order processing, item selection, packaging, transport, and handling. Every InCircle member enjoys perks like the ability to earn bonus points, access to certain shopping events, and exclusive publications. Any duty or taxes initially paid at time of purchase will also be the responsibility of the customer to file for reimbursement with Canada Border Services Agency. Used merchandise cannot be returned unless defective. Keep in mind that Neiman Marcus stores do not accept returns for items purchased at Bergdorf Goodman, Last Call, and Horchow stores. For any questions, use the comment section below. Makes me not want to buy from you. You have 30 days to ask for an exchange and the item you are returning should be in salable condition with original tags and packaging (if there are any). If your quote has expired, you will need to resubmit your item on our quote request form. 12:00 noon CT. 2 to 5 business days after shipping. A return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as "Return Fees Apply.". Make sure to include a copy of your sales receipt and/or return slip. Contact us! The only exception is if your gift is valued at over $2,000.00, in which case federal law requires that you be issued a check for the item's value instead. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. The SurePost return label is free, but you don't get a drop off receipt, and that is the only thing I don't like. . You do pay for the return shipping, and Neiman Marcus recommends you have the shipment insured. person Michele S. know that it was purchased on my NM card & gave her the date of purchase ..she kept me there for 35minutes to torture me for a return .. LAST TIME @ NEIMAN'S For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Neiman marcus and others have an unlimited return policy. I purchased make up from Neiman Marcus, from the La Pararie counter, they had a event comming up that if you purchased three to four hundred dollars you would get a comestic purse and some samples from la pararie line,so I purchased some make-up, which came to $239.80 and had puchased also some chanel.I Could not have my make-up because it was a pre-event, the associate told me that they would ship it to me. No return label Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. You request your return slip here. If it hadn't fallen apart within two weeks, I would not have returned it. And It Was Less Than 10days Later That I Tried To Return It .this Is A Retail Store I Would Love To See Go Out Of Business !!! In order to be on the safe side, it's always best to try on any clothing items you plan to buy in store before checking out or keep a thorough record of your transaction if you plan to buy online. This return process is way too labor intensive. I told CSR please put note on the account and wait till you receive keep calling u untill we receive the money?! If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. it seem like to wait forever? As part of its holiday return policy, Neiman Marcus offers extended refund periods. Well if that is the case the customer is always right! Neiman Marcus customers can now split purchases into simple payments over time, with no hidden or late fees. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online, All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Send Return-labels, not everyone has a printer, stressful to have to call for label. I can buy elsewhere where all consideration is given to the possible situation of diverse customers. For assistance with an order, please contact a Gift Registry representative toll-free at 800-727-4858. They were. Four weeks later I called to check on the gift card and it still was not processed. What is Their Policy For SNAP, WIC, and TANF, Does Rite Aid Take EBT? longer Neiman Marcus customer. Not one time, twice. Banana Republic Return PolicyDillards Return PolicyDSW Return PolicyJ Crew Return PolicyLord and Taylor Return PolicyMarshalls Return PolicyModcloth ReturnsOld Navy ReturnsPayless Return PolicySaks Return PolicyUrban Outfitters Return PolicyWalgreens Return Policy. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. I bought 2 pair of shoes for my son wedding in August (5 months ahead). In November they sent me a garment that had dried food on the left sleeve and piling on the front of a obviously already used cashmere sweater. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. Head to this pagein order to track your Neiman Marcus order status or shipping status. Clothing items should still have all their original tag and be unworn/undamaged in any way. I'll think twice about ordering anything fromNM on line again. Ok things happen but when they shipped the 2nd rug it was AGAIN the wrong color recieved the correct one. These terms should, at least, be stated. It should still be in the same condition it was when you purchased it, complete with all the original tags and packaging. NM is high end store only by only prices and not by services they provided to make they customers "completely satesfucted". The worst return policy ever. So when the lady ask if I had worn it, I said yes I have been wearing it for 8 months (the receipt) clearly showed it had been purchased barely 2 weeks prior. Neiman Marcus is glad to accept returns of saleable merchandise for a full refund or exchange if you are unhappy with your purchase. also,get your customer service together and,the packaging service also. Neiman Marcus customer service is stressing me out and leaves me questioning should I bring my business else where? The following rules apply: Please allow 10 to 14 days for processing your return. If my skin had some reaction and I can't return. Please call us at 1.888.888.4757 for questions about your perishable items. why not send a return shipping label with order? After 30 days - no refunds/exchanges/store credits- no exceptions. If you wish to return your items, please follow the steps below: (For merchandise over $5,000 please see above. The sales people are very rude and not helpful at all. I went back to the site where I had purchased and it states free returns, item was not a sale, full price. Budget Fashionista Tip: Get coupon codes now with Capital One shopping. You make it this difficult to return online purchases I stop shopping online. In addition to that, I can't return the item even it is defective. I bought a skirt which I wanted to return, no return slip in box, was an online purchase, I went to the sight I was directed to and found nothing but a shipping label which I downloaded. This is ridiculous-why can't you enclose a return label with the merchandise to begin with and help to make this easier. Returns Department, 123 Customer Way, Irving, TX 75039. Still has the tags etc. This order arrived yesterday, and I thought I'd get it back quickly for Their business. We want you to be completely happy with your order. 7 Days a week, 6 am to Midnight Central Time. Neiman Marcus is not very transparent about whether there is a time limit for returning items you may have received as a gift. credit the original form of payment for the item being returned and b.) Return deadline of 30 days from purchase receipt. Neiman Marcus return policy . Your comment was sent and soon will be posted. If you dont have the order number, call 1-888-888-4757 for next steps. It's highly advisable toregister for a free Neiman Marcus accountwhich will provide easy access to your order history and information. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. I resent this rude young woman was despicable. Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store. It is going to cost me more the 300USD to return the item - which is outrageous! I had my receipt and item said we don't do return here on makeup u have to go upstairs said I did before onetime. Return the item inside 30 days according to the Neiman Marcus Return Policy. The remaining terms and conditions of the Neiman Marcus Return Policy will remain in effect. The Neiman Marcus customer service phone is1.888.888.4757and is available 7 days a week from 6 am to midnight CT. I purchased channel cosmetics from Mrs Jenny Good @ Houston Neiman M. View complete In-Store Purchases Policies, Add your feedback about Neiman Marcus -->, Complete Neiman Marcus customer service contact information. A 105,000-square foot Neiman Marcus opened in 2016 at the Roosevelt Field Shopping Mall in Garden . While gift returns work similarly to regular returns, there are a few differences. first, their "price match" policy sucks. I was hesitant to shop here before after having had a negative experience in the past and I will NEVER shop here again. Your return policy is ridiculous. Just now having a similar challenge with a return. Although Neiman Marcus holds the right to refuse your return request if you are unable to return the item in its original condition or with its tags attached. l see by many other comments, that you are not favored by a lot of shoppers. Terrible return policy. Neiman Marcus will adjust the price if you buy something at regular price and then its discounted within 10 days of the purchase date. Complete Neiman Marcus customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I'll think twice about ordering anything fromNM on line again. If the original item is not returned within 30 days of exchange submission, you will be charged for the original item. I don't call it a satisfied customer. When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. If you prefer to contact customer service via chat, you can do so by clicking on the "live chat" button on the Neiman Marcuscontactpage. Neiman Marcus has the right to deny a return if the item is not in salable condition. By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. I can get way better customer service at Nordstrom and Bloomingdales. Returns are accepted on . Done! I was told that the item which we returned for credit could be picked up in the store, since Mr. Randy Vines, Director of Loss Prevention at Renaissance Center denied the return, despite that the garment was defective and the garment was accepted for return by Dana Maurici, a department manager at the men's store. For online purchases, simply get your return slip by providing your order number. I bought a pair of sandals, expensive ones and gifted them to my daughter last Christmas. Neiman Marcus hires people who dont speak English and impose them on the customers. If your item does not meet these standards, it may be worth contacting customer service or visiting a Neiman Marcus store in order to verify whether or not you have any options. Basically, it should be in the same condition as it was when you bought it. As far as general service at Neiman's in Coral Gables, they are the best!!! Neiman Marcus has a sliding scale on returns. You have degraded the people that have the privilege to shop there! According to Neiman Marcus Return Policy, within 6 weeks you should be credited with the refund. If you don't realize that there are tons of people who are not that tech savvy, who is This is so complicated the shopper gives up. Gift recipients will receive a Merchandise Credit Gift Card. That is a serious concern as this is the most important part of the device. Online and catalog merchandise cannot be exchanged for merchandise in a Neiman Marcus store. If all else fails, contact customer service to see about the possibility of processing the return as a gift item. Total thieves. it seem like to wait forever? Your item should also be returned within 30 days of the original purchase. Write your name, address, the reason that you are returning the item, and stipulation that you want credit for the store. Never ever I will purchase from them again. Credit will be given to the original form of payment. There was a place that said I could contact them so I sent a note saying I was 78 years old and did not want to go to post office, or any place including fedex got a promt reply with a place I could click on to get a shipping label, which I did. Return charges will be removed after your items are processed. The label I downloaded states postage must be payed or will not be delivered. On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).